1. If the product is totally different from the one you purchased or arrives broken or unusable, we will make the change immediately or refund the value of your purchase as chosen by the customer (Only in the case of broken or damaged products it will not be necessary to return the product) .
2. The guarantee also covers if the color is different from that requested or it receives a size different from the one requested, for this case the same modality as point 1 applies.
3. If necessary or we request the return of the product is made, the shipping costs will be covered by us if it is covered by warranty. We will not cover return costs if the reason is for withdrawal of the purchase or the cause is not covered by our warranty.
4. We are not responsible for any shipping costs if you have not previously coordinated with us, please note that we must provide you with the return address that is not the same as the warehouse from which it was shipped.
5. In the case of clothing, the warranty does not cover if the size you requested does not fit properly, so we suggest that you take your measurements with respect to your size (review size chart that comes in the description of each product); note that the size may have an inaccuracy of 2 cm / 1 inch due to the measurement hand.
6. The exact color of the garments may vary depending on the specific monitor in the settings and lighting conditions. The colors of the items represented should only be used as an approximate guide. The warranty does not apply for these color differences in the color shown.
7. If you do not receive your product (s) within a maximum period of 60 days, you will be reimbursed the amount you paid for your purchase and we will continue to track your order and when you receive your product (s) you get it for free.
Note: Full refunds will not be available if the product did not arrive due to factors under the responsibility of the buyer or due to exceptional circumstances of responsibility of the postal service of the country of destination: Example. Reject the customs declaration or strike of the postal service of the country of destination.
It must be taken into account that each country has its own rules and regulations regarding imports, so we recommend that you familiarize yourself with the import policy of your country before making a purchase order, given that the customer is responsible for complying with the import regulations of the country of destination